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Hilton project: Recycling soap to help communities

Dec. 20th, 2016 | 07:41 am

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The Hilton has a knack for making waves in the hospitality scene, and of late, even outside of it. This time around, they have taken a novel approach to helping the community once again.

Their solution? Soap.

Day in and day out, any hotel, for whatever market segment, has to deal with discarded soap. Truth be told, fairly usable soap, when not consumed, is a wasted resource. This is especially true when there are communities out there who view this as an absent necessity. What is discarded on one side of the world is a luxury in another.

The Hilton has recognized how much more they can do to balance their waste vis a vis the needs of others. Without much delay, the company has declared that their All Suites brands will recycle their discarded soap, and also amenity bottles, in order to reduce hygiene-related illnesses for suffering communities.

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The All Suites brands, a distinct part of Hilton, are comprised of 750 properties. This number is huge, especially looking at how much discarded soap they can all produce in a day. This is the very first time in the hospitality industry that this practice has been required as a brand standard.

The Hilton stands firm in its commitment to partner with organizations like Clean the World. Through their efforts, the discarded soap can be turned into remanufactured soap bars, which will then be sent to communities. From there, the effort to address casualties due to hygiene-related illnesses is expected to be cut in half.

Hilton has proven once again that its excellence is inclusive of making things better for people in places where they can make a difference.

Within 30 years, Patrick Imbardelli has already achieved great career milestones in the hospitality industry. He has already worked with a number of companies, which include InterContinental Hotels Group, Hilton International, and Pan Pacific Hotels Group. For more news on the luxury hotel industry, visit this blog.

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The winning strategy of the Intercontinental Hotels Group

Dec. 8th, 2016 | 07:37 am

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In the hospitality industry, there are only a few hotels out there which competitors seem to look up to as much as the InterContinental Hotels Group. The competition is mostly left waiting for the group’s next awesome brilliant move that would bring in clients left and right.

The strategy seems to reside in their willingness to build scale in key markets. They indeed have a good eye for identifying the next emerging market. The group has engaged key markets at the right time.

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From this approach, they have created a portfolio which contains differentiated brands. These differentiations respond to varied market segments, be it their deal-hunting clients, or ultra high net worth individuals on the prowl for the best service in the world. This diverse strategy has made them succeed at capturing a huge load of clients from virtually any scale imaginable. This also explains their luxury line-up and their boutique catering.

Their superior returns can also be attributed to their loyalty program, giving their clients a good reason to come back for more. The group offers the world’s biggest loyalty program, the IHG® Rewards Club.

There are not too many hotels in the industry which create strong and lasting relationships with their clients. With the IHG, they take this to the extreme. They build lifetime relationships.

Patrick Imbardelli has an expertise in the hospitality industry arising from three decades of experience in its luxury segment. He is currently the CEO of Imbardelli Holdings Limited. To learn the latest about luxury hotels, visit this blog.

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The hotel of the future: Amazing innovations in hospitality

Oct. 18th, 2016 | 09:26 am


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The hospitality industry has flourished alongside the advancement of technology. Travelers nowadays enjoy a plethora of hotel features that make their journeys easier, and a lot less boring. Here are some of the technological innovations everyone should know about:

Smartphones and key cards

Smartphones have evolved into multi-functional devices. They can now be used as substitutes for credit cards, boarding passes, and now, hotel key cards. This saves space and time. Also, apps are being developed, which could help smartphone users find their rooms. This eliminates several steps in the checking-in process.

Online Booking Expansion

People can book their stay in resorts and hotels online nowadays. However, there are many popular (yet obscure) spots that still don’t have this feature. The steady expansion of online booking looks to eliminate this oversight. If those small bed and breakfasts still resist the urge to turn digital, then bookings will probably be done through travel agencies, which is the next best thing.


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The Demand for Wi-Fi

More hotels are learning the hard way how important free Wi-Fi is for guests. A recent study found that over half of hotel guests don’t check in if a hotel doesn’t provide free Wi-Fi. A lot of giant hotel chains have already taken it upon themselves to provide free, hotel/resort-wide Wi-Fi to guests who have checked in already. Some hotels however, have not given in, though they may be cutting the Wi-Fi fees to much more acceptable numbers soon.

Patrick Imbardelli heads Imbardelli Holdings Limited, a private investment company based in Sydney, Australia. He has over three decades of experience in the hospitality industry. For the latest news about the hospitality industry, visit this blog site.

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Lifestyle hotels: Addressing a unique market

Sep. 14th, 2016 | 06:38 pm

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For the past 20 years, lifestyle hotels have made its way to the market to serve consumers’ desire for exceptional travel experiences that are founded on originality, aesthetic, and cultural connections.

Gone are the days when all that were needed to meet customer requirements were a high level of comfort and quality service; these now just constitute the bare necessities. In the past, if travelers wanted upscale accommodations that provided the additional features and luxurious elements found in international hotel chains, a boutique hotel was the answer.

However, lifestyle hotels, dubbed the next generation of boutique hotels by the Global Brand Management, have emerged as a generally more affordable and accessible lodging choice.

Lifestyle hotels have also been able to cater to the whims of the ever-changing expectations and wants of travelers.


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The hospitality industry faces an increasing demand for design-led, stimulating, and personalized services. The conventional concept of hotels being “home away from home” is seeing a shift toward an emphasis on creativity, innovation, and life enrichment and rejuvenation.

A lifestyle hotel has also become a community of people searching for interaction with other people with common interests and goals, one-of-a-kind experiences, immersion in local culture and arts, and elite entertainment.

Patrick Imbardelli is a hospitality industry business leader with a master’s in finance from Baruch College – They City University of New York and who is a member of the prestigious Beta Gamma Sigma, the World Presidents’ Organization, the Australian Institute of Company Directors, and the Singapore Institute of Directors. Learn more about his profession and credentials by visiting this website.

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Keeping pace with best practice: Implementing innovation in the hotel workplace

Jul. 5th, 2016 | 11:49 pm


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In a highly competitive industry like the hospitality sector, there is little room for the par for course. Companies should aim toward differentiation and innovation while going above and beyond the expectations of guests. Such a strategy requires more than just good ideas to work. A constantly changing workplace is one that requires a flawless execution of strategies and a swift implementation of new policies.

The application of best practice, therefore, hinges on training and managing the members of a team to learn and implement new strategies while keeping everything reasonably within the allocated budget. Each initiative should be preceded by careful planning that makes the most effective use of all available resources while having a measured rubric for success.


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Managers in the hospitality industry should take the opportunity to support the timely scheduling of training exercises in a dependable monthly calendar prepared a month in advance. Key fields that should become a permanent fixture of this monthly training regimen should include safety and security protocols.

Beyond merely implementing changes in client protocol, hospitality industry managers should also take the opportunity to measure guest reactions to the new policies. This not only creates a measurable means to improve upon implemented policies but also provides the necessary insights that would serve as the foundation for new policies to better serve guests.

Currently the managing director at Imbardelli Holdings Ltd, Patrick Imbardelli is an internationally renowned business leader in the hospitality industry, having worked with many of the major players in the hotel business over the years. For more updates on the hospitality industry, visit this blog.

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Mega-mergers and the hotel industry’s plans for worldwide expansion

Jun. 6th, 2016 | 05:23 pm


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The hotel industry is becoming more open to the trend of mergers and acquisitions. Over the recent years, this business strategy has broadened horizons for hotel franchises especially in the global sphere. The competition to become the largest hotel chain is just beginning.

It seems that the strategy is to keep the competition to a minimum. Through the mega-mergers, hotel chains have more time to focus on promotion and expansion. Aside from this, integrating best practices from other firms might result in better services and the sharing of patrons. However, while hotel industry giants have been busy trying to acquire their old competitors, they have found a new one with the rise of Airbnb. The service with its 1.5 million listings has proven to be a force hotel chains must take note of. Maintaining an Airbnb lodging is not as costly as a Marriot or an InterCon hotel and above all considerations, travelers are keen to try the most cost-friendly option.


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Despite new competition, there’s no stopping the hotel industry from booming. Emerging economies in Asia and the Middle East have provided space for hotels to expand their global reach. In this era, gone are the days when the Western and European nations served as top travel and business sites. Thanks to globalization, the playing field has expanded, and opportunities are being found on the other side of the globe. This is especially true even for the hotel industry. As the mergers have made prominent chains stronger, they have all the means to set up camp in new territories with their best practices and reputation to back them up.

Patrick Imbardelli was instrumental to the growth and successful privatization of some of the world’s most prestigious hotel management and ownership companies. During his term as chief executive at the Pan Pacific Hotels Group (PPHG), he successfully established both the Pan Pacific and PARKROYAL hotel brands in North America, China, Japan, Southeast Asia, and Australia. He currently leads Imbardelli Holdings Limited, a private investment company based in Sydney. Get to know more about the hospitality industry by following this Facebook page.

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On a business trip: Checking in at Crowne Plaza hotels

May. 18th, 2016 | 06:16 pm


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People who are constantly out of town on business trips are likely to have checked in at least once in one of the 400 Crowne Plaza hotels around the world. Yes, four hundred. That’s how many hotels this chain has in over fifty countries. What makes Crowne Plaza hotels an excellent choice for a business trip? Let’s take a look at what the chain has to offer:

• Crowne Plaza hotels create an atmosphere conducive to being productive. Guests receive complimentary Wi-Fi access almost anywhere in the hotel. People can also find places to charge laptops, mobile phones, and other electronic devices not just in their rooms, but all over the hotel as well.

• Guests can have delicious, freshly-cooked hotel cuisine delivered to them anywhere in the hotel. And since the food is quickly prepared, guests need not wait long.

• Crowne Plaza hotels recognize the need for business travelers to rest and relax. Comfortable beds, aromatherapy, entire quiet-zone sections, and guaranteed wake-up calls are what a businessperson can look forward to after a long day filled with meetings.

• Fitness and health are often overlooked by business travelers. This is why Crowne Plaza hotels facilitate a healthy lifestyle even if guests are usually on-the-go. There are healthy snacks to be had, and local routes for running or brisk walking.


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Patrick Imbardelli is the founder of Imbardelli Holdings Limited, a company based in Sydney, Australia. Imbardelli has helped several global hotel chains, including Crowne Plaza, enhance their brand and market presence. For more about Patrick Imbardelli and the hotel industry, visit this blog.

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How mobile apps can increase sales and enhance customer experience

May. 4th, 2016 | 07:50 pm

It’s hard to keep up with consumer demand, and you and your competitors know that well. This is the reason businesses in the same industries race to develop new ways to outshine the performance of their competitors. It’s understandable that you want your business to be the best, but how can you satisfy your customers at the same time?

You can grow your customer base by developing an easy-to-use website with a responsive design, which means that the site’s content can be read and experienced conveniently in different platforms, such as mobile phones, tablets, or desktops.


Image source: trends.skift.com

Aside from websites, a stand-alone app will also enhance customer experience. Here are strategies mobile app developers keep in mind for nurturing a loyal following or client base:

Fast booking or order placement
With mobile apps, customers can quickly book for a hotel room from the convenience of their handheld device. Aside from hotels and other short-term housing options, restaurants have also greatly benefited from this mobile app feature. Companies profit through mobile apps because they make services convenient and accessible to their valued customers.

Side-by-side comparison
Help your customers choose the right fit for their needs when you launch a side-by-side comparison for your services. They can compare prices, room amenities, and other features. This also saves them time from calling your line directly to ask about your products and services.

Other benefits
Your customers will keep coming back when you add benefits whenever they use your app for a booking. Not only are you raising a pool of valued customers, but you are also increasing your revenue.


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Patrick Imbardelli is the leader of Imbardelli Holdings Limited, a private investment company based in Sydney. He has also worked for the hospitality industry for over three decades. Know more about the hospitality business when you subscribe to this Facebook page.

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Make your move: Is a finance degree right for you?

Mar. 7th, 2016 | 08:48 pm

The job market has consistently shown marked preference for finance specialists. Employers will most likely hire people with an academic background, especially an MS in finance, for higher and more competitive positions.

A career in finance requires a particular set of skills. More than demonstrating mathematical aptitude, a person who wishes to be in the field must take the organization’s goals, options, and resources into consideration. However, in the world of business, a degree in finance takes a candidate’s profile a notch higher than that of others.


Image source: master-of-finance.org

There are different types of finance degrees:

Bachelor’s degree
This is the minimum level of education required to enter the world of finance. Bachelor’s courses in finance focus on ethics, critical thinking, problem solving, statistical analysis, and research methods. A bachelor’s degree in Finance is a requirment for a CFA certification.

Master’s degree
A managerial position is facilitated by a Master’s degree. When someone has an MBA or Masters in Finance, they earn professional credentials. They can also earn credits to be a Certified Management Accountant, Chartered Financial, Analyst, or Certified Public Accountant.

Don’t worry about the number of years it will take you to finish the degree. Your degree in finance can land you a position in financial analysis and consulting, business planning, commercial banking, and real estate.


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Patrick Imbardelli has a Master of Finance degree from the Baruch College – The City University of New York. Follow this Twitter account for more information about finance specializations.

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What is capital restructuring?

Feb. 24th, 2016 | 06:51 pm

The hospitality industry is an ever-changing field. Hotels and other travel-related service providers are constantly watching global trends in tourism, as well as social and political evolutions that could impact business. Institutions in the industry regularly readjust their brand and image to cater to such changes. In this regard, capital restructuring is an option for businesses that want to keep up. But what is it exactly?


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Capital restructuring is akin to having your house remodeled. Just as remodeling gives the house an attractive makeover, capital restructuring also improves on the business for better marketing to future clients and prospective investors. This financial tactic minimizes expenses and reworks operational efficiency.

Businesses need to undergo restructuring to face competitive challenges. Reinventing a brand is a positive response to market realities.

Capital restructuring is usually a recourse in business expansions, debt modification, corporate rearrangements, and asset divestitures. However, it should always be undercut by a concrete, bankable reason and a firm necessity. Otherwise, an ill-conceived restructuring could do more harm more than good in the development of a company or brand.


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It is important to assess current capital and financial structures to determine if a restructure is necessary. The decision requires detailed attention and a deeper understanding of project market movements.

A successful restructure can support a company financially for a longer time, and it can also position a company for further growth.

Patrick Imbardelli is the managing director of Imbardelli Holdings Limited. He specializes in capital restructures, investments, and hotel management. Visit this blog to read more about the hospitality industry.

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